Returns and warranty

Warranty

Products carry the manufacturer’s warranty shown on the product page. Bring or send the product to us and we handle the claim with the manufacturer or its authorised service centre.

Faulty on arrival

Tell us as soon as possible if a product is faulty or damaged when it arrives so we can arrange a replacement or repair.

Faulty on arrival: time limit

Please check your delivery and tell us in writing within 3 working days if a product is damaged, faulty, incomplete or not what you ordered. Keep the original packaging.

Returns

Once we have issued an invoice, a change-of-mind return is possible only with our written agreement, within 7 days of delivery, with the product unopened and in its sealed packaging. A restocking fee of up to 15% may apply and delivery charges are not refunded.

Special orders, software and licences, consumables, opened or used products and clearance items cannot be returned unless faulty.

The full conditions are in our Terms and conditions.

Questions? Contact us.