Care plans
Monthly management and maintenance for the devices your office depends on. Choose the level of cover per device.
Care Essential
Rs 500 per device per month, excl. VAT
- Asset register
- Warranty and licence tracking
- Remote helpdesk and email support
Care Plus
Rs 1,500 per device per month, excl. VAT
- Everything in Essential
- Cyber security management
- Monitoring and patching via RMM
- Quarterly preventive care
- Remote support for standard issues
- On-site response for critical issues
Care Complete
Rs 2,000 per device per month, excl. VAT
- Everything in Plus
- Loan device during repairs
- Priority 4-hour response by phone
What each plan includes
| Service | Care Essential | Care Plus | Care Complete |
|---|---|---|---|
| Price per device per month, excl. VAT | Rs 500 | Rs 1,500 | Rs 2,000 |
| Asset register | Included | Included | Included |
| Warranty and licence tracking | Included | Included | Included |
| Remote helpdesk and email support | Included | Included | Included |
| Cyber security management | Not included | Included | Included |
| Monitoring and patching via RMM | Not included | Included | Included |
| Quarterly preventive care | Not included | Included | Included |
| Remote support for standard issues | Not included | Included | Included |
| On-site response for critical issues | Not included | Included | Included |
| Loan device during repairs | Not included | Not included | Included |
| Priority 4-hour response by phone | Not included | Not included | Included |
| Maintenance and installation of third-party software | Not included | Not included | Not included |
| Hardware, spare parts and replacement devices | Not included | Not included | Not included |
| Consumables such as ink, toner and paper | Not included | Not included | Not included |
| Data backup, data recovery and data migration | Not included | Not included | Not included |
| Repair of accidental damage, liquid damage or misuse | Not included | Not included | Not included |
| On-site visits for non-critical issues | Not included | Not included | Not included |
| New projects: office moves, network or server installations, upgrades | Not included | Not included | Not included |
| User training | Not included | Not included | Not included |
| Devices that are not registered on the plan | Not included | Not included | Not included |
Not included in any plan
The items marked as not included in all three plans are outside Care plans. We can quote for any of them separately.
- Maintenance and installation of third-party software
- Hardware, spare parts and replacement devices
- Consumables such as ink, toner and paper
- Data backup, data recovery and data migration
- Repair of accidental damage, liquid damage or misuse
- On-site visits for non-critical issues
- New projects: office moves, network or server installations, upgrades
- User training
- Devices that are not registered on the plan
Care plans cover the devices registered on the plan. Manufacturer warranty terms continue to apply to hardware faults.